Shipping policy

The short version

We ship worldwide, in plain packaging that keeps what's inside between you and us. You get a tracking link the moment your order leaves the warehouse. No stress, no guesswork.

Discreet by default

Every Clean Runway order ships in plain, unbranded packaging. No product names, no logos, no hints on the outside of the box — just a shipping label. The sender line on the label shows a neutral fulfillment name, not "Clean Runway." Your card statement shows a neutral descriptor too, so nothing on paper announces what you ordered. What you order is your business, and we keep it that way.

Processing time

Orders are packed and handed to the carrier within 1 business day of purchase. Orders placed on weekends or holidays start processing the next business day. During launches or promotions, processing can take a little longer — if it does, we'll tell you, not leave you wondering.

Shipping times & rates

We ship from the United States to customers worldwide.

  • United States: 3–5 business days — free on all orders
  • Canada, UK, EU: 7–12 business days — free on all orders
  • Rest of world: 10–20 business days — free on all orders

Transit estimates start when the carrier scans your package, not when you place the order. Estimates are exactly that — estimates. Carriers occasionally have delays we can't control, but we'll always help you chase a package down.

Tracking

As soon as your order ships, you'll receive an email with your tracking number and a link to follow it door to door. Tracking can take 24–48 hours to show its first update after the shipping label is created. It's on its way — breathe easy.

Customs, duties & international orders

International orders may be subject to import duties, taxes, or customs fees charged by your country. These are set by your local customs authority and are the responsibility of the recipient. Customs inspections can occasionally add transit time. The packaging stays discreet either way — customs declarations describe the contents generically as a dietary supplement, as legally required, with no brand-forward labeling.

Wrong address, lost or damaged packages

  • Wrong address: Double-check your address at checkout. If you spot a mistake, email us at support@cleanrunway.com as soon as possible — we can usually correct it before the order ships. Once a package ships to the address provided, we can't reroute it, but we'll help you work with the carrier.
  • Lost in transit: If tracking stalls for more than 10 days, contact us and we'll investigate with the carrier. If a package is confirmed lost, we'll send a replacement or refund you — your choice.
  • Arrived damaged: Send us a photo within 7 days of delivery and we'll ship a replacement right away. No forms, no interrogation.

Questions

Email us anytime at support@cleanrunway.com. A real human reads it, and we answer within 1 business day.