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Our 60-Day Money-Back Guarantee

Try Clean Runway for two full months. If you don't feel cleaner and more confident, you get your money back in full. No forms, no questionnaires — email us within 60 days and we'll refund everything.

That's the whole policy. The rest of this page just spells out the practical details.

How it works

  1. Email support@cleanrunway.com within 60 days of your order being delivered.
  2. Tell us the order number (it's in your confirmation email) and that you'd like a refund. That's it — you don't have to explain yourself, fill in a survey, or convince anyone.
  3. We refund the full purchase price to your original payment method. You'll see confirmation from us within 2 business days, and the money typically lands within 5–10 business days depending on your bank.

You don't need to ship anything back to us. Used, half-used, or empty — the guarantee stands. We built this product to be the easy part of your routine; asking for your money back should be just as easy.

What the guarantee covers

  • One 60-day money-back guarantee per customer, on your first purchase of Clean Runway (any size, any flavor, subscription or one-time).
  • The refund covers the full product price. Any duties or customs fees paid on international orders are outside our control and can't be refunded by us.

Damaged, defective or wrong items

If your order arrives damaged, defective, or isn't what you ordered, that's on us — email support@cleanrunway.com with a photo within 7 days of delivery and we'll send a replacement or a full refund immediately. This is separate from the 60-day guarantee and doesn't use it up.

Subscriptions

You can pause, change, or cancel your subscription at any time — from your account page or with a single email to support@cleanrunway.com. No retention scripts, no hoops. Cancelling stops all future charges; orders already shipped fall under the 60-day guarantee above. No hard feelings — we'll be here when you need us.

Refund timing

Refunds are issued to the original payment method. Once we confirm your refund, banks and card issuers typically take 5–10 business days to make it visible on your statement. If it's been longer, email us and we'll track it down together.